AS
Ashveer S
1 reviews | Active since Jun 2013
13 Oct 2015, 15:21
No Feedback....as usual
I did an online loan application with Standard Bank on Friday, 9 October 2015. I received an automated response that I shall receive a call from one of the staff within 5 hours. It has been 19 working hours thus far and I am yet to receive that call back. This has happened to me about 4 times before with Standard Bank`. Am I to assume my application was unsuccessfull?
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Standard Bank's replyOfficial
28 Oct 2015, 15:51Hello ashveersngh,
We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown experienced with our institution.
As per message left on your cell phone, the attempt to call you was not successful. We have however addressed an email to you regarding our position on the matter.
Thank you for allowing us an opportunity to address your complaint.
We thank you for your patience and value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown experienced with our institution.
As per message left on your cell phone, the attempt to call you was not successful. We have however addressed an email to you regarding our position on the matter.
Thank you for allowing us an opportunity to address your complaint.
We thank you for your patience and value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply28 Oct 2015, 15:51
Official
Hello ashveersngh,
We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown experienced with our institution.
As per message left on your cell phone, the attempt to call you was not successful. We have however addressed an email to you regarding our position on the matter.
Thank you for allowing us an opportunity to address your complaint.
We thank you for your patience and value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown experienced with our institution.
As per message left on your cell phone, the attempt to call you was not successful. We have however addressed an email to you regarding our position on the matter.
Thank you for allowing us an opportunity to address your complaint.
We thank you for your patience and value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***