No feedback and ridiculous bond interest rates

I'm so frustrated with the bond department. My husband and I app**** for an extension on a bond. Firstly the interest rate was outrageous, from 10.22% to 15. 87%, that is more than our FNB CreditCard! So I've asked for a review in interest rate, that was on 24/05 call ref # ********** 681, they promised feedback by 28/05. On 29/05 I called again to follow up as this is also the day our quote expired call ref ********** 323. The lady extended our quote for 5 additional days, but we were still waiting for feedback on interest rate. Then I got a call from a local attorney saying they were appointed to register our bond. So I had to phone AGAIN on 30/05 call ref ********** 824 to question the attorney appointment and ask about the interest rate review which we have not yet received feedback on. The consultant couldn't find any info on the system so said he will email me the conclusion. Still have not received any feedback from anybody.

3 helpdesk calls on my airtime, going through all the security questions each time. So I'm on day 6 and still waiting for info from bond department on a call that was suppose to take 2 working days.

I also feel very disappointed that such an outrageous interest rate is offered and feel like Standard Bank 'captured' us with the initial bond and is now just amping up the costs perhaps thinking we are desperate for the funds.

The branch asked us to move our accounts from FNB to SBSA, but I have no confidence to do that as I'm sure once we've went through all the trouble they might just throw additional or increased costs at us in a couple of months. I'm have no choice to also investigating option to move the complete bond to another facility. Unfortunately, I have no confidence to recommend SBSA to any of my friends or family.