No Feedback and over SLA

I have handed in the relevant documentation on the 01st December 2015 (Tuesday) at the Standard Bank branch, the branch consultant was friendly and helpful and tried her best to get a response from the Home Loans Department, Todate im still awaiting for feedback fro them. This is unacceptable service rendered. I cannot understand what is the so called delay here.<br> <br> I take it that my business is not appreciated with you,and should i not receive any adequate feedback by close-off business TODAY, i will not hesitate in taking my business elsewhere.<br> <br>