No feedback and incorrect feedback

<p>On 23rd of March tried to log in, but did not receive OTP. Called in and spoke to Bernadine and received reference number ********** . She promised that they would get back in two days.</p> <p>March 29 I had not received feedback and sent an email. I got an reply back that they would respond in 48 hours.</p> <p>On March 31 I got an email SR Ref No : ********** 6 saying that the problem has been resolved. I tested it and it still did not work. I rep**** and said so. I got a reply that they would respond within 48 hours.</p> <p>April 15 - still no feedback and it still does not work</p>