NO FEEDBACK, ALMOST TWO WEEKS LATER!

ATM retraction. R1200 was retracted at the STD bank ATM at Campus square on the 21st of January. This payment is for my personal internet. The first ref *** was supposed to have been resolved on the 26th, but the coloured lady who assisted, sent the incorrect ATM number. Ref ***, was then provided with resolution date 27/01/2021, which WAS LAST WEEK. I received feedback from STD bank on the 27th advising that the issue will be resolved as a matter of urgency, its now the 1st February and no further feedback. Can someone please explain to me, when I will be able to work. The service has been nothing but poor. R1200 is not just money I can give away. I need this matter resolved ASAP. POOR POOR SERVICE!!!!!