No feedback after promised was promised

Item: Standard Bank
Rating: 1
Author: sharifa J

So i have logged a complaint on the 26th January and received a response the 28th January. I am still waiting for their up until now. This is the response i received.

Standard Bank's reply: 28 Jan 2022, 07:17

Hello Sharifa

Thank you for posting your comments. We sincerely apologise for the inconvenience caused. We will investigate your matter and revert to you as soon as possible. Kind regards Standard Bank Help Centre ***

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

08 Feb 2022, 08:10

Hello Sharifa

Thank you for posting your comments.

We sincerely apologise for the delay in resolving your matter. We will follow urgently with our team.

Kind regards
Standard Bank Help Centre
***

Standard Bank's reply08 Feb 2022, 08:10

Official

Hello Sharifa

Thank you for posting your comments.

We sincerely apologise for the delay in resolving your matter. We will follow urgently with our team.

Kind regards
Standard Bank Help Centre
***

sharifa J's updateReviewer Update

14 Feb 2022, 21:42

Hi.. would kindly like to know if you guys are treating me as a puppet???

All i want is for my cheque card to be able to tap from my phone and linked to my Samsung pass .

How difficult can it be.. if you are unable to assist.. please do inform me so i can find myself a more competent bank.

sharifa J's update14 Feb 2022, 21:42

Reviewer Update