SM
Shonique M
1 reviews | Active since Jul 2021
08 Sept 2023, 13:14
No feedback after ***** occurred
Hi I am writing this review on behalf of my Father he is a Standard Bank account holder and has had ***** occur on his account now for the second time this time it was an amount of R10 000 , he opened a ***** case on the 26 of August 2023 at Standard Bank service center in Eldorado Park ext 5. He still hasn't received and call or update from them we sent the case number from the police station on the same day and the call Centre can't assist only the investigator every time he calls. The case number is 039719 it's the third week with no answer. I am very unhappy with this terrible service. His number is ***, my number is ***. Please can feedback be provided.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
08 Sept 2023, 13:20Dear Shonique
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Sept 2023, 13:20
Official
Dear Shonique
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
SM
Shonique M's updateReviewer Update
08 Sept 2023, 13:53Thank you this will be highly appreciated.
SM
Shonique M's update08 Sept 2023, 13:53
Reviewer Update
Thank you this will be highly appreciated.
Standard Bank's replyOfficial
08 Sept 2023, 14:06Dear Shonique
We will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Sept 2023, 14:06
Official
Dear Shonique
We will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
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Shonique M's updateReviewer Update
09 Sept 2023, 22:20I am so dissatisfied with the incompetence of the person who is investigating this matter no one has called or updated my Father. His money has not been refunded the person who committed the ***** is a Standard Bank account holder when my father enquired today at the Standard Bank branch in Eldorado park the matter is closed and the investigator hasn’t ever since this matter started contacted my father at all. This is really sad a bank I worked for your standard has really dropped. I believe that this bank always put the customer first now they are just not responding and not able to contact the investigator, how can it be resolved with no resolution or feedback to the client.
SM
Shonique M's update09 Sept 2023, 22:20
Reviewer Update
I am so dissatisfied with the incompetence of the person who is investigating this matter no one has called or updated my Father. His money has not been refunded the person who committed the ***** is a Standard Bank account holder when my father enquired today at the Standard Bank branch in Eldorado park the matter is closed and the investigator hasn’t ever since this matter started contacted my father at all. This is really sad a bank I worked for your standard has really dropped. I believe that this bank always put the customer first now they are just not responding and not able to contact the investigator, how can it be resolved with no resolution or feedback to the client.
Standard Bank's replyOfficial
10 Sept 2023, 13:38Dear Shonique
Thank you for the update.
Kindly be advised that we have escalated this matter to our ***** team and we're awaiting feedback.
We will request the investigator to directly contact your father with the outcome of this matter.
Our sincere apologies for the inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the update.
Kindly be advised that we have escalated this matter to our ***** team and we're awaiting feedback.
We will request the investigator to directly contact your father with the outcome of this matter.
Our sincere apologies for the inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2023, 13:38
Official
Dear Shonique
Thank you for the update.
Kindly be advised that we have escalated this matter to our ***** team and we're awaiting feedback.
We will request the investigator to directly contact your father with the outcome of this matter.
Our sincere apologies for the inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the update.
Kindly be advised that we have escalated this matter to our ***** team and we're awaiting feedback.
We will request the investigator to directly contact your father with the outcome of this matter.
Our sincere apologies for the inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***