RJ
Redeemed J
1 reviews | Active since Feb 2020
06 Jan 2021, 13:00
No feedback
I have failed security questions 2 times, which means that I will not be able to proceed with the transaction. The bank has promised to resolve the issue but has since not. The problem reoccured today and I do not understand why this is so.
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Replies (2)
Standard Bank's replyOfficial
06 Jan 2021, 16:13Dear Redeemed Joy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply06 Jan 2021, 16:13
Official
Dear Redeemed Joy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
RJ
Redeemed J's updateReviewer Update
06 Jan 2021, 16:15I will appreciate an active response, more than just words.
RJ
Redeemed J's update06 Jan 2021, 16:15
Reviewer Update
I will appreciate an active response, more than just words.