no feedback

<p>on Saturday 18th March I contacted te help line at Standard bank with a query, as I had been phoning my private banker and e-mailing and getting no response, in fact the e-mails bounced back, i received a response straight back informing me they had forwarded the letter to private banking, on the Monday I received a response from private banking without all the information I reuired, I wrote back asking for the information and received no reply, I did receive a phone call who said that they have e-mailed the manager of the Vanderbijlpark branch and they will contact me directly, on Wednesday I again wrote back asking for a response up until today I have still not received any response. For a service I pay for I find this totally unproffessional which says a lot about the bank</p>