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<p>On the 6th December, I posted a comlaint about my Standard Bank Blue Bean Credit Card.</p> <p>I received an email from Serisha Nagan, requesting more information, which I duly did.</p> <p>On 13th December (1 week later), I tried phoning Serisha, but was told that Charleen Marwa was now dealing with my complaint. I was given a reference number ( ********** 339). Charleen tried to assist me, but she was unable to.</p> <p>She advised me that either Blake Walters or Kevin ****en (a manager) would phone me back, but guess what......no calls received from either of these 2 staff members.</p> <p>I then spent 2 days trying to contact someone that could help me, as a hold had been placed on my card when I submitted my retrenchment claim against my credit life policy. With the hold on my card, I was not able to access my own funds in my credit card. (This hold was on my card since 25/10/2016)</p> <p>Eventually I was helped by Nozipo and Lesogo on 15/12/2016, who advised me to email my proof of income.</p> <p>Marlon Saunderson then contacted me on the 19/12/2016. When I asked him why he was only contacting me 13 days after I had complained, he said that he had only received my complaint on the 16th.</p> <p>Marlon was very helpful, and phoned me back when he said he would.......Thank You Marlon.</p> <p>He also sorted ensured that the hold on my card was lifted.</p> <p>DON"T take out credit life policy with Standard Bank, as they DO NOT help you when you are retrenched!!! They have not paid me out, although I paid my policy every month!</p> <p>And also don't try and phone the call centres as most of the numbers (that were given to me by the Call Centre Agents), were incorrect!!!</p> <p>The following are all the numbers that I had to call, using MY airtime:</p> <p> ********** 101</p> <p> ********** 165</p> <p> ********** 111</p> <p> ********** 139</p> <p> ********** 000</p> <p> ********** 000</p> <p> ********** 000</p> <p> ********** 000</p> <p> ********** 911</p> <p> ********** 555</p> <p> ********** 070</p> <p> ********** 010</p> <p> ********** 131</p> <p> </p> <p> </p> <p> </p>