ME
Maria E

1 reviews | Active since Aug 2016

04 Nov 2016, 08:09

No feedback

<p>I've sent numerous requests to the prestige banking desk and NO response. Shocking what this country has become. **** service... Quick to sell but no service afterwards. I'm trying to get a damn settlement amount on a loan. Standard bank should really screen staff, some see a job as a free ride. Disgusted. </p>

0
Replies (4)
Standard Bank
Standard Bank's reply04 Nov 2016, 15:29
Official

Good day Maria Van Eeden

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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ME
Maria E's update08 Nov 2016, 11:06
Reviewer Update

Great 4 days later and still no feedback

WOW awesome service

ME
Maria E's update08 Nov 2016, 11:26
Reviewer Update

I will submit my complaint to the ombudsman directly

ME
Maria E's update14 Nov 2016, 10:13
Reviewer Update

Most pathetic service ever. I have escalated to the ombudsman and will do so again today.

I settled the account in full last week - I expect a full balance - and God help standard bank if the R84,000 was allocated incorrectly - via email by the end of today!!!!!!!!!!!!.

Do not bother phoning me, I refuse to speak to unless consultants.

Wow. Really beyond the poorest service ever!!!