1 reviews | Active since Jan 2012
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<p> </p> <p>I made a service recall almost two months ago. The recall was processed by friendly competent staff, unfortunately it seems that whoever had to finalise it is not nearly so competent. The recall is still outstanding. I have telephoned the bank twice in this week. Monday I was told the matter has been escalated and I will be contacted within the next 24 hours. Wednesday morning I telephoned again and got the exact same message. It is now Friday and I have still not heard anything from them.</p>
Good day Ian
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Ian
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Ian
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Ian
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***