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I am struggling to get an issue regarding my internet banking resolved. I logged a query via email (it states that I will be contacted within 48 hrs) but no reply. I then contacted the help line and was assisted by a very helpfull lady after almost a hour on the line she gave me a reference number and said I will recieve feedback from the IT department regarding my issue but nothing happened. Again I logged a request via email and again the promise of 48 hours did not happen. How can one get this resolved as this?