1 reviews | Active since Mar 2009
No feedback
Moving forward? This is the picture of your ATM hanging and not dispensing the cash on the 26th of July 09:25. I immediately called the number on the ATM to report the issue,the lady informed me the transaction should be reversed in 24 hours, if not I would have to go into the branch. I informed her that I'm not leaving the ATM because what if the money get dispensed, she the said she will contact the ATM control centre to have the ATM rebooted, after a while she got back to me and said that the ATM was rebooted, a blatant lie, as the photo was taken after she said that, the machine did not reboot at all. I could no longer wait and I left and drew money from the FNB ATM. By the 30th of July the transaction was not reversed and I went to the branch and reported the matter, *** was given to me. To date I have had no feedback and I can't get a straight answer from Standard Bank. Moving forward, all I'm getting is lies and the run around.
I refer to the complaint escalated to our office via Hello Peter and apologise for delay in having this incident resolved.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I have escalated the issue relating to no feedback on your initial query reference number *** to the manager of the a ream for their investigation and attention into why matter was not responded on.
We did investigate your concern and confirm that the funds were paid back to your account on 20 August 2015.
Kind regards
Penny Rabe
I refer to the complaint escalated to our office via Hello Peter and apologise for delay in having this incident resolved.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I have escalated the issue relating to no feedback on your initial query reference number *** to the manager of the a ream for their investigation and attention into why matter was not responded on.
We did investigate your concern and confirm that the funds were paid back to your account on 20 August 2015.
Kind regards
Penny Rabe