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I had a query with standard bank regarding my insurance policy that I have never cancelled with them and then I received a letter from them stated that I have cancelled the policy but the amount was still debited from my bank account at the end of last month. I remembered that I have spoken to a consultant Justin Welcome on the 11th June 2015 and I instructed him to continue with the policy, but the letter that I received was dated 12th June 2015 to inform me of it being cancelled. Up until today they have never come back to me regarding my query. I personally would say that their service are really pathetic.