NO Feedback

I've called the call centre on numerous occasions to get an update on my student loan with reference number 151826y6yj , each day the query is being escalated for feedback to the student loans division and a 4 hour TAT is provided.<br> <br> Its been 180 hours later and there's still no feedback. I've called the call centre today and Maria advised me that I would now need to wait 48 hours for feedback.<br> <br> So my studies now lie in the hands on *********** staff.<br> <br> If I do not get feedback before 17h00 today I will certainly be emailing Mr Fred Phaswana and list all the consultants together with their employer numbers and reference numbers issued for action to be taken against staff that clearly do not deliver on their promises