No feedback

I app**** for a student loan on 6/01/2015. No feedback, only that all the documents were received. Friendly staff at the local branch contacted the spesific department and promised that i would be contacted. Got a few reference numbers from the local branch as well as the call centre. Even complained on Standard Bank's customer care website. Got another ref number and a due date to be contacted by, but still no response. The tracking for student loan progress site, only shows that the documents were received and that the application is still in process. No other feedback!