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I used to work for the bank for almost 30 years. While still employed I took out a Standard Bank Group funeral assistant plan. The administration used to be done by SBFC ( Standard Bank Financial Consultancy) and later taken over by Thebe. I have left their employment 5 years ago but I am still paying for the cover by monthly debit order.

I now have to claim against this policy but although premiums are deducted monthly Standard Bank is unable and or unwilling to assist with the contact detail of Thebe to enable me to submit a claim. I have been trying unsuccessfully to get the information from Human Resources Capital ( Consultant by the name of Phathu) . My latest e mail dated 16 November 2018 remain unanswered.

I wonder how many staff members are paying but do not realise that it would appear the company ( Thebe) do not exists anymore and/ or they would not be able to claim despite paying premiums.