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I use the powerball and lotto on the app as it is convenient. On the 14th September I called in, reference ***. On powerball plus 4 numbers were achieved, no payout? So the question raised was twofold...... why did the electronic system not identify the winnings and relying on the app how many times has this occurred and payouts not done?
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Standard Bank's replyOfficial
23 Sept 2020, 15:53Hello Vaughanb
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Sept 2020, 15:53
Official
Hello Vaughanb
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
's updateReviewer Update
02 Oct 2020, 07:21How long does it take to resolve the issue. I don't understand, so does this mean there were multiple winners who never got paid? A system glitch? What is the problem? Reference number given, numbers can be verified and payout done. Case has been escalated and yet nothing has happened.
's update02 Oct 2020, 07:21
Reviewer Update
How long does it take to resolve the issue. I don't understand, so does this mean there were multiple winners who never got paid? A system glitch? What is the problem? Reference number given, numbers can be verified and payout done. Case has been escalated and yet nothing has happened.