No feed back but very fast to summons

We are experiencing very bad assistance with home loans, our acc was in arrears which we know was wrong, this account was paid up in full by the 3rd of July 2015 totalling an amount of R66400.00. We received a Standard Bank letterhead letter advising that the acc is up to date and this letter was dated 9 July 2015. The balance owing was R***.78, then on the 23rd of July we received a call from the collections department advising that the acc is again in arrears, which could not be. We paid the July 2015 bond amount of R8000.00 which means this acc is up to date till end July. A payment of R2000.00 for Aug was already made. The bal on the acc is now R***.58, what are the amount of R54783.96, R1090.41 and up and till today R806.00 which means we are being charged int of R200.00 per day and still the big amounts also that are being debited on this acc. How will a person be able to get your bond paid up if debits like this keep on being deducted???? This cannot be legal fees and stuff as this was also already debited from the home loans acc. This matter needs to be resolved as I really feel the way this has been going is ridiculous and still nothing is sorted.