No facility for disabled people

If you're dibled, don't bank with Standard: 1. I need to change my address...I have to go to the branch 2. I need to reset my pin....I have to go to the branch When I tell them I'm disabled, cannot drive, and cannot go to the branch, the consultants just repeat that I have to go to the branch. What?! You have no facility for the disabled????? Obviously not. I will be paying off my credit card and closing my accounts.