MV
Mike V
1 reviews | Active since Oct 2009
26 Apr 2021, 12:25
No end in sight to the poor service
I forget your excuse for poor service before Covid but now, of course, it's Covid! How pathetic. After waiting 15min on the phone for an operator it mercifully went dead. I moved to Capitec some time ago, what a pleasure, and the only reason why I retained a small account with you is because of your virtual card which has now disappeared off my app with money in it! Once I have recovered my money then guess what? Capitec now also has a virtual card.
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Standard Bank's replyOfficial
27 Apr 2021, 02:28 Hello Mike,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply27 Apr 2021, 02:28
Official
Hello Mike,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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