No empathy with pregnant woman

I am a 36 week pregnant woman and I had to go to the bank to have my UIF forms signed to confirm my banking details . I arrived @ the Greenstone branch 13:00 on 03-03-2015, the Information desk instructed me to go stand in the queue @ enquiries , there is no sign for pregnant women to stand and not one of the service consultants called me to the front or assist me and I had to stand in a queue for 30min! The only person who cared was the lady in front of me. She spoke to the consultant who helped her to ask him if he or any one can assist me. He told me to have a seat and that someone will assist me shortly . I waited for 20min and 10 people that was behind me got helped before me!! I feel that your staff don't communicate at all, & doesn't have any empathy whatsoever!!! I left the bank in tears at 13:50!