DF
D F

1 reviews | Active since Sept 2016

05 May 2018, 16:53

No email or sms notifications regarding my bond - why ?

Don't get email or sms notifications regarding my bond ... why ?

Should my account not have sufficient funds for the debit order , I don't want to be held liable because you never notified my earlier ...

I don't want a bad credit record either.

I would like the last 12 months statements for my bond payments too please

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Replies (2)
Standard Bank
Standard Bank's reply07 May 2018, 09:19
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 May 2018, 09:01
Official

Dear have2complain

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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