Hellopeter
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1 reviews | Active since Jun 2016

23 Aug 2016, 11:59

no email addresses

<p>Standard Bank think that we sit at work all day and don't have work to do, and that waiting on hold on a call centre line is fun, at R 2.75 per minute. Please supply email addresses on your website publicly so your customers can email you. Yes, I know about the secure message feature in your OLD internet banking site, but I want to send an attachment.</p>

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Replies (7)
Standard Bank
Standard Bank's reply23 Aug 2016, 14:12
Official

Good day John Ostrowick

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********

's update24 Aug 2016, 05:45
Reviewer Update

Thanks I will email you. Please post your email addresses or a contact form with the ability to add attachments on your website.

Standard Bank
Standard Bank's reply24 Aug 2016, 06:37
Official

Good day John Ostrowick

Thank you for your posting.

Please note that we still await the details requested via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********
Standard Bank
Standard Bank's reply24 Aug 2016, 12:00
Official

Good day John Ostrowick

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********
's update24 Aug 2016, 12:07
Reviewer Update

Still waiting for you to put an email address publicly on your website, however.

Standard Bank
Standard Bank's reply24 Aug 2016, 12:47
Official

Dear John Ostrowick

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

's update24 Aug 2016, 14:01
Reviewer Update

Thank you for resolving. I see the page https://www.standardbank.co.za/standardbank/Contact-us contains emails, however one has to click on the links to get them. I am satisfied that this is resolved.