No Electricity voucher received, but money debited

<p>I purchased R500 electricity on Saturday via telephone banking as the app doesn't always work. I received no sms with the voucher number. I made a second purchase after for R50 on the app to see if maybe the sms was stuck, and it went through and I received the sms for the second purchase.<br />I lodged the complaint on your fb page where they said if I don't get the voucher, then the funds would be returned by today. Of course that has not happened. I let your FB team know this morning, and 3 hours later, there is no positive feedback. Please resolve before I take this further. I am going to be sitting without power....with 3 kids I can ill afford that.<br />I can't get through on your IVR as it's making me jump through a million hoops and wants me to register for something which I don't have time for now. and if I don't register I can't speak to anyeone!!!! Arer you kidding me?!! The complaint form on the website gives me an error when I submit so here I am.<br />I have had numerous run ins and terrible service from STD Bank. This will be the last straw and I will leave for another bank this weekend if I don't get resolution quickly.</p>