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Ronel S

1 reviews | Active since Apr 2020

01 Apr 2020, 11:36

No Details or Assistance in Lodging a Complaint at the Westville Branch or Complaint Resolution Centre

I have been trying to lodge a complaint with your Westville branch and obtain the contact details of the branch manager to ensure that I am following the correct process however, it seems as if there is no person in Standard Bank that is able to assist me.

I have tried the following numbers ***(Westville Branch) and ***(complaints resolution centre). I also sent an e-mail to the Financial Advisor that I am lodging a compliant against and still received no reply.

Is this the way Standard Bank mess around with Customers just so that complaints are not directed to the correct person and remain unresolved. This is very frustrating.

Please contact me and provide me with the details of the person I need to direct my complaint to at the Westville branch situated at 30 Church Street, Westville.

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Replies (2)
Standard Bank
Standard Bank's reply01 Apr 2020, 13:46
Official
Dear Ronel
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
***
RS
Ronel S's update01 Apr 2020, 14:15
Reviewer Update
Thank you for your response, that does not assist in moving this matter forward as I requested for details of the Westville branch to lodge my complaint.

If you being the Complaint Resolution Centre, do not have the details and are unable to provide it to me, how am I supposed to lodge my complaint?

I would appreciate if you can urgently provide me with the relevant contact details of the branch manager to lodge my complaint with the branch as the service I have been receiving is very disappointing.