No delivery on uCount online Mall order.

I have placed a order on the uCount mall on the 8th of December 2015. On the 15th I made a phone call to the uCount help desk and I spoke to a lady by the name of Claudia ref nr: -900017 she promised me my order will be delivered within the next day or two. I phoned her again on the morning of the 21st of December 2015 and she said it will be delivered the same day. That night I phoned her back to ask her what is going on as this sounds like a big bunch of lies. She promised me that she will follow up asap the next day. Ref nr of call: -912337. I just came off the phone with her now as she has not returned any call to give me a update. Now once again it's just another story about how she is still waiting on the relevant department to come back to her. Call ref: -913891. <br> On the 15th of December I got a sms to my phone saying that my order has arrived at the local distribution centre and it will be delivered shortly. My tracking order nr is: UCT***. <br> <br> Please get this sorted out asap. <br>