No delivery of ucount card for over 1 year

Good day <br> <br> I am thoroughly disappointed at the service I have been receiving.<br> <br> I have been getting communication that I have accumulated points yet I have been waiting on the reception of my card for over a year. <br> <br> I have spoken to the ucount team twice in the past 6 months and have given them my work address. I was promised a turn around of 10 working days and it has been 2months and I am still waiting for my card. <br> <br> This is unacceptable. I can believe that FnB does not treat their customers like second fiddle. <br>