No delivery cant wait anymore

I app**** for a credit on the 5 March 2015 at Newtown junction branch and was told that i will get it after 10 days. On the 30th March i went to the branch to query it and was told to call the card division department from the branch to trace the card of which I did, the feedback i received from the card division was that they could not pick up my profile on their side I should ask the person who assisted me with the applicatgion from the branch to resend the application. I told the lady Anna Moloi who assisted me on the 5th and the branch manager Kedibone, they were very apologetic and logged a call to create a profile and send the documents to the card division and was told to give it 7 more days and yesterday on the 8th i went to the brach for a follow up and when Anna Moloi called the card division they told her to fax the documents again and i do not have time to wait anymore as I need this credit card urgently. All I am getting is the updated system problems with the card division not helping. From the 5th March till 9th April the card still not received, I need urgent assistance please.