No Delivery

Indicated below is my comms to Standard Bank on 12 November 2015.<br> <br> Ref No. 009434 (Merchant Banking)<br> <br> Good afternoon,<br> <br> I logged a complaint on Monday, 9 November regarding my Activation Code for Merchant Online. I have been trying to register for over a month but nobody seems to understand this. On 9 November the agent informed me that the problem will be investigated and somebody will call me back. It is now 4 days later and no response from Standard Bank. I called this morning from my mobile phone and the agent expected me AGAIN to wait while he investigated with the person who logged the call. I requested him to take my number and call me back, he commented that he is at an inbound call centre and he cannot call me back and opted to communicate via email instead. I called today at 13h10, it is now 14h19 and I have still not received a response. Every time I call, it is for about 10 to 15 minutes at my expense.<br> <br> Please assist urgently. <br> <br> Kind regards<br>