No Delivery

Called on the 2nd of July to do a reversal for 3 debit orders , and no one has given me feedback as the agent that i spoke to told me it would take 48 working hours to resolve the matter , I only received an sms telling telling me the matter has been resolved but when checking on my account the money is not in my account , and 48 hours have passed , called in today to query this and the agent that assisted me told me that all my queries were closed as incorrect amount were stated on the query logged and the amount was not debited , and they put me on hold for a long time to follow up and came back that they will assist me and after they put down the phone on me and they never called me again and called again different agent could not assist .<br> <br> Please see the ref numbers and amounts that should be returned to my bank account ASAP , I cannot wait another 48 hours .<br> <br> *** R150<br> *** R498.57<br> *** R60.72<br> <br> Am so disappointed by the service I received .