No/delayed responses

Problem #1: My brother works in South Korea and sends me money every couple of weeks to settle his accounts on this side. On 28 December he sent me $320 but it took a bit longer to clear. He was getting anxious and made another payment of the same amount but using a different payment method which was supposed to be instant. I sent the deposit slip for this to Standard Bank and after a month I have still not received this money.<br> <br> Problem #2: I recently bought a house and end of this month I need to start paying for it. I have not received a copy of the contract so that I can see what everything entails, because I want to make sure that I have a fixed interest rate. I've emailed my personal banker and after a week still no response. This prestige account seems to be just another ploy to separate me from my hard earned money, since I really cannot see where I'm benefiting from it. I was made all kinds of promises when I upgraded of which I have seen very few of these promises actually fulfilled. <br> <br> I am not happy with the service I am receiving