No Decency, and No Service by Standard Bank

I app**** for a Standard Bank Gold credit card on 08/03/19. I was (provisionally) approved. I then waited for 3 days which is their turn-around time. On day 4 I called in and had to wait 20+ minutes on each occasion only to be told that i should leave my details to be contacted. I am still waiting for a call. On 18/03/19 I went to their complaints page on their website to log a complaint, I have not heard from them since.