LW
Lisa W
1 reviews | Active since Sept 2011
24 Oct 2024, 21:36
No debit order
For TWO MONTHS I have been emailing (at least a dozen), calling, been into a branch and still they won't setup a debit order for our bond. I have provided everything they require but they simply seem to be ignoring my request, which makes absolutely no sense to me. I will continue to make manual payments as I don't believe in not paying what I owe but I sumply cannot understand why this company won't setup something that is beneficial to them.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Oct 2024, 23:11Dear Lisa
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Oct 2024, 23:11
Official
Dear Lisa
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
LW
Lisa W's updateReviewer Update
28 Oct 2024, 15:17Thank you for escalating the matter and getting this matter finalized. Appreciate it.
LW
Lisa W's update28 Oct 2024, 15:17
Reviewer Update
Thank you for escalating the matter and getting this matter finalized. Appreciate it.
Standard Bank's replyOfficial
28 Oct 2024, 15:21Dear Lisa
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Oct 2024, 15:21
Official
Dear Lisa
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***