LB
Lucia B

1 reviews | Active since Jun 2010

02 Aug 2016, 16:04

NO DATA RECEIVED

<p>I purchased data on Standard Bank's internet banking site on Tuesday 26 July 2016. I still have not received the data. I went to the branch in Pinelands the next day (Wednesday 27th) to query this where they put me on the phone to the call centre. They logged the incident. I followed up the Thursday (28th) where I was told they have a turn around time till 5 August 2016..why must I wait more than a week, this is ridiculous!</p>

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Replies (2)
Standard Bank
Standard Bank's reply04 Aug 2016, 06:47
Official

Good day Lucia

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

Best regards,

Standard Bank
Standard Bank's reply10 Aug 2016, 08:23
Official

Dear Lucia

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,