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Adrian M
1 reviews | Active since Feb 2020
07 Jul 2020, 18:16
No data + No wi-fi = No App
To be honest quite disappointed in your banking App. The latest version 3.22.0 is appealing to the eye but unfortunately not very accommodation to the poor man. You now charge us just to log in to do a transaction and by charge us i mean i need to have airtime or wi-fi to access the app. Hows this an upgrade when you're not putting your clients needs first. There's a saying that says the success of a country is not measured but how it treats the richest but by how it treats the poorest. How does this upgraded feature help me or rather us as users? Food for thought.
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Standard Bank's replyOfficial
08 Jul 2020, 05:19 Hello Adrian Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply08 Jul 2020, 05:19
Official
Hello Adrian Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Adrian M's updateReviewer Update
21 Jul 2020, 09:14I’d like to recall my complaint that the issue was resolved. The new version is now working without any issues and would greatly like to thank the Standard Bank team for reaching out to resolve the issue.
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Adrian M's update21 Jul 2020, 09:14
Reviewer Update
I’d like to recall my complaint that the issue was resolved. The new version is now working without any issues and would greatly like to thank the Standard Bank team for reaching out to resolve the issue.