No customer services

Had a unathourized debit order reversed by the call centre and received an sms for service request to confirm the actioned date to be the 22/12/2017, checked and called again to be told to wait until end of business day but still nothing, today the 23/12/2017 still not funds returned, and when I call am told I need to call after 08:00 as Biz direct only starts after 08:00 but their wesbsite and advert states clearly that its operational 24 hours, am closing this joke account immediately I receive my funds, they are never helpful or willing to, I spoke to Kamogelo and her team leader, then to Tumelo and then Supervisor Evelyn Roberts yesterday today Pulane has put me on hold after telling me theres nothing she can do. So what kind of a bank treats the so called client with no respect for their money, just have enough drama and trouble with Standard Bank non ethics,