NO CUSTOMER SERVICE WHATSOEVER.
I have been calling standard bank throughout the week to advise that there's an Additional amount added to my installment with no consent. When I called again on the 24th the agent assured me this was set to go off on the 27th of July but to my surprise this went off today.
I sent all required proof to the insurance confirmations and even complaints as requested and there has been no correspondence whatsoever.
I am now stranded financially because of this.
Today when I called and spoke to an agent, Nomsa, she tries to transfer me to insurance as well as complaints but they only operate during weekdays.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
28 Jun 2020, 03:44Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***.
Standard Bank's reply28 Jun 2020, 03:44
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***.
Standard Bank's replyOfficial
10 Jul 2020, 14:22Dear Tshegofatso Malatji
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply10 Jul 2020, 14:22
Official
Dear Tshegofatso Malatji
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***