No customer service whatsoever

I am battling to get balances for my current account and RCP and credit card accounts which I want to close. I have authenticated myself electronically yet the customer care consultant (They should change this job description because she doesn't give a ,...) refuses to give me my balances via email. I must either phone a Call Centre or go to a branch. I am unemployed plus I do not have Internet nor Cellphone banking. SO WHAT NOW??? Absolutely pathetic. No wonder theye are losing customers