No Customer Service, No Help and No Cell Data

<p>On the 28th of September 2016, I posted a review about Standard Bank concerning the purchase of cell phone data through their ATM. In summary, money was taken from my account and I never recieved my purchase. When I raised this with Standard Bank, I recieved no assistance and it was only after I had posted a review on HelloPeter and through continued persistance that I was able to file a Statement of Dispute. I was told that my issue would be resolved by the 11th of November.</p> <p> </p> <p>It is now the 15th of November and the issue has not been resolved. The solution is quite simple - I ask that Standard Bank provide the product I paid for or they must refund me my money. My repeated attempts at contacting the assigned representative from the Complaints Resolution department have resulted in a number of voice mails being left on his phone but - to date - no one has even bothered to contact me or explain where we are in the process.</p> <p> </p> <p>This is the latest in a number of poor service deliveries from Standard Bank. The complete lack of interest is the last straw. Regardless of whether I recieve the data I paid for, get refunded, or get left in proverbial limbo where Standard Bank has kept me over the past month-and-a-half, I am seriously considering taking my finances elsewhere. Justify it all you want - there is no excuse for this level of poor service delivery.</p>