NO CUSTOMER SERVICE NO COMPASION

NEVER IN MY LIFE HAVE I FELT SO VIOLATED BY THE FACT THAT PROCEDURES TO ENSURE THAT A CUSTOMERS DETAILS DO NOT END UP WITH UNKNOWN PEOPLE/ENTITIES. PROMISES TO SORT IT OUT ARE WISHFUL THINKING AND THE TURNAROUND TIME FOR A CALL BACK IS FOR THE FOOLS. I KEEP ON PHONING TO FIND OUT THE PROGRESS JUST TO HEAR THE PERSON ON THE OTHERS SIDE CLEARLY CONFUSED AS THERE IS NO RECORD OF A PREVIOUS CONVERSATION WITH A PREVIOUS CONSULTANT, THEN ALSO I WILL BE INFORMED THAT I WOULD NEED TO GO TO THIS DEPARTMENT AND THEN THAT DEPARTMENT AND WHILE IT'S ON MY TIME AND MY MONEY. I DO NOT KNOW WHO THE MANAGERS IN THE CARD DIVISIONS//CUSTOMER SERVICES DEPARTMENT IS BUT ALL I CAN SAY IS YOUR PEOPLE NEED TRAINING IN CUSTOMER SERVICE IN THE END I AM STILL THE CUSTOMER AND I CHOSE STANDARD BANK.I HAVE BEEN A CUSTOMER WITH STANDARD BANK FOR YEARS AND FOR THE LAST 2 YEARS HAS BEEN THE WORST EVER. I AM SERIOUSLY RECONSIDERING MY DECISION IN TELLING PEOPLE YOU ARE THE BEST BANK. IM ASHAMED