No customer service - hours wasted and never sorted out

BE AWARE😡 STANDARD BANK should be ashamed of their lack of service - our branch HELDERBERG is unable to solve any problems, to visit it,it is just a day out we have to endure to be told they have to phone head office and waste our time. Over 30 years I have been a loyal customer of theirs and paid my bond religiously over these years, when I have a query my branch cannot help at all! Who knows if the Bank Manager even exists🤷♀️ though I do see a few people and a man wafting about the new design offices! and they make me phone head office. This is a living nightmare - herewith my experience this morning

An extract from my letter I sent them now: ‘I called this number AGAIN STANDARD HELDERBERG gave me- I hung on eventually a lady spoke to me, I gave her my details and said she would come back to me and pass me onto a specialist and to hold, of course, she left me hanging!

Thereafter next call I spoke to a guy (who could not hear me he said, I said of course not, there was screaming laughter and cackling and chatting behind him) he said I must wait and he would get help - before he went I asked him for his name, he was loathe to give it,finally he agreed MATSOBANE he said, I asked him his position in the Bank and his work details as I am tired of dealing with un named people who hang up on me - he said he did not have to tell me and hung up on me!!!

My issue has not been resolved AGAIN - no one to help and as for our branch it is pointless having it, no one takes responsibility, just our money - shameful and as for head office, you rather wonder if you are actually speaking to a bank employee or a call centre who are having a party!!! I see I am not the only one having such bad service, this bank needs to answer for its appalling service