LH
LINDA H
1 reviews | Active since Aug 2012
17 May 2026, 10:32
No customer service excellence at Standard Bank
Disappointing visit to Fourways Mall SB. I hold Current, Market linked and Home loan Account with SB since 1975 and was advised I had to pay R100 for the Branch visit and R15 for every R100 of change required. Only Business / Acc holders are offered change free of charge. My experience was sad having been loyal to SB for all these years. They may have risen digitally however their customer service is zero.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 May 2026, 11:02Dear Linda,
Thank you for bringing your concerns regarding your recent visit to our Fourways Mall branch to our attention.
We completely understand your frustration.
Please note that these charges form part of the bank’s current pricing policy aimed at encouraging the use of digital platforms.
This includes branch transaction fees and additional “Cash for Cash” or change handling charges.
This includes branch transaction fees and additional “Cash for Cash” or change handling charges.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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Standard Bank's reply17 May 2026, 11:02
Official
Dear Linda,
Thank you for bringing your concerns regarding your recent visit to our Fourways Mall branch to our attention.
We completely understand your frustration.
Please note that these charges form part of the bank’s current pricing policy aimed at encouraging the use of digital platforms.
This includes branch transaction fees and additional “Cash for Cash” or change handling charges.
This includes branch transaction fees and additional “Cash for Cash” or change handling charges.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
LH
LINDA H's updateReviewer Update
17 May 2026, 11:47What a generically typical response.
LH
LINDA H's update17 May 2026, 11:47
Reviewer Update
What a generically typical response.
Standard Bank's replyOfficial
18 May 2026, 09:02 Dear Linda,
We would like to thank you for taking our call and allowing us to explain that the cash-for-cash charge is included in our pricing guide.
If you have any further questions or need any assistance, please feel free to reach out we’re always happy to help.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for taking our call and allowing us to explain that the cash-for-cash charge is included in our pricing guide.
If you have any further questions or need any assistance, please feel free to reach out we’re always happy to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2026, 09:02
Official
Dear Linda,
We would like to thank you for taking our call and allowing us to explain that the cash-for-cash charge is included in our pricing guide.
If you have any further questions or need any assistance, please feel free to reach out we’re always happy to help.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for taking our call and allowing us to explain that the cash-for-cash charge is included in our pricing guide.
If you have any further questions or need any assistance, please feel free to reach out we’re always happy to help.
Kindest regards,
Standard Bank Hello Peter Team
***