No customer service despite all the fees...

It is so frustrating that although I pay a monthly management fee I also get charged for transferring money between my own accounts. When I tried to log into internet banking my password is all of a sudden too long. After changing it last week I'm told that my password/csp is incorrect and I need to go into a branch. Upon phoning with my credit the call gets dropped and nobody is able to call back and I have no money left to phone. I also don't have the time to go and stand in a queue in a branch... How am I supposed to get this resolved? I pay enough fees for a service of some sorts but I find myself having to do this all on my own at my cost. It would just be easier to go to another bank that is interested in my money.