LH
Lauren H
1 reviews | Active since Jul 2018
13 Dec 2023, 05:41
No customer service
Hi,
Can you please arrange for somebody to respond to my email. Case C-***
The customers service I receive from Standard Bank - South Africa is really pathetic. The only time I get feedback is if I post on Facebook or log a complaint on Hello Peter.
Why do I need to do that at all times?
Helpful (0)
Replies (18)0
Replies (18)
Standard Bank's replyOfficial
13 Dec 2023, 07:02Dear Lauren
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Dec 2023, 07:02
Official
Dear Lauren
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
13 Dec 2023, 13:43Dear Lauren
Our team tried calling you to no avail.
Please confirm the best time to reach you so we can assist further.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm the best time to reach you so we can assist further.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Dec 2023, 13:43
Official
Dear Lauren
Our team tried calling you to no avail.
Please confirm the best time to reach you so we can assist further.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm the best time to reach you so we can assist further.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
LH
Lauren H's updateReviewer Update
20 Dec 2023, 12:54Good day,
Please call me at anytime before 15h00 on any day.
Please call me at anytime before 15h00 on any day.
LH
Lauren H's update20 Dec 2023, 12:54
Reviewer Update
Good day,
Please call me at anytime before 15h00 on any day.
Please call me at anytime before 15h00 on any day.
LH
Lauren H's updateReviewer Update
22 Dec 2023, 09:30Good day,
Do you have any idea when I can expect the call from your team.
Do you have any idea when I can expect the call from your team.
LH
Lauren H's update22 Dec 2023, 09:30
Reviewer Update
Good day,
Do you have any idea when I can expect the call from your team.
Do you have any idea when I can expect the call from your team.
Standard Bank's replyOfficial
22 Dec 2023, 09:46Dear Lauren
We have flagged this matter with our team.
Please be on the look out for further communication.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Please be on the look out for further communication.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Dec 2023, 09:46
Official
Dear Lauren
We have flagged this matter with our team.
Please be on the look out for further communication.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Please be on the look out for further communication.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Dec 2023, 10:01Dear Lauren
Our team will call you shortly.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will call you shortly.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Dec 2023, 10:01
Official
Dear Lauren
Our team will call you shortly.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will call you shortly.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
LH
Lauren H's updateReviewer Update
24 Dec 2023, 05:43Good day,
I was contacted, the lady placed my on hold for 12 minutes straight without checking in from time to time. The call eventually disconnected and she hasn't called back again nor did she send an SMS or email.
This is the service I continuously receive from Standard Bank and my issue is still unresolved and it's been almost 2 weeks since I logged this on Hellp Peter. There is no urgency to assist
I was contacted, the lady placed my on hold for 12 minutes straight without checking in from time to time. The call eventually disconnected and she hasn't called back again nor did she send an SMS or email.
This is the service I continuously receive from Standard Bank and my issue is still unresolved and it's been almost 2 weeks since I logged this on Hellp Peter. There is no urgency to assist
LH
Lauren H's update24 Dec 2023, 05:43
Reviewer Update
Good day,
I was contacted, the lady placed my on hold for 12 minutes straight without checking in from time to time. The call eventually disconnected and she hasn't called back again nor did she send an SMS or email.
This is the service I continuously receive from Standard Bank and my issue is still unresolved and it's been almost 2 weeks since I logged this on Hellp Peter. There is no urgency to assist
I was contacted, the lady placed my on hold for 12 minutes straight without checking in from time to time. The call eventually disconnected and she hasn't called back again nor did she send an SMS or email.
This is the service I continuously receive from Standard Bank and my issue is still unresolved and it's been almost 2 weeks since I logged this on Hellp Peter. There is no urgency to assist
Standard Bank's replyOfficial
24 Dec 2023, 08:10Hi Lauren
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Dec 2023, 08:10
Official
Hi Lauren
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LH
Lauren H's updateReviewer Update
28 Dec 2023, 12:54Good day,
When you say that I will be contacted, are you able to give me a turnaround time? This year, next year? Because I would really love to have sorted ASAP
Kind regards
When you say that I will be contacted, are you able to give me a turnaround time? This year, next year? Because I would really love to have sorted ASAP
Kind regards
LH
Lauren H's update28 Dec 2023, 12:54
Reviewer Update
Good day,
When you say that I will be contacted, are you able to give me a turnaround time? This year, next year? Because I would really love to have sorted ASAP
Kind regards
When you say that I will be contacted, are you able to give me a turnaround time? This year, next year? Because I would really love to have sorted ASAP
Kind regards
LH
Lauren H's updateReviewer Update
29 Dec 2023, 15:42Hi,
So another day has passed and I assume that this is still under review. Now I need to wait for the new year before I am assisted. Do you understand my frustration with the level of service I am constantly receiving from Standard Bank and my complaint was logged on the 13th December already.
Are you incapable of assisting or do you just prefer to do it on your own time.
So another day has passed and I assume that this is still under review. Now I need to wait for the new year before I am assisted. Do you understand my frustration with the level of service I am constantly receiving from Standard Bank and my complaint was logged on the 13th December already.
Are you incapable of assisting or do you just prefer to do it on your own time.
LH
Lauren H's update29 Dec 2023, 15:42
Reviewer Update
Hi,
So another day has passed and I assume that this is still under review. Now I need to wait for the new year before I am assisted. Do you understand my frustration with the level of service I am constantly receiving from Standard Bank and my complaint was logged on the 13th December already.
Are you incapable of assisting or do you just prefer to do it on your own time.
So another day has passed and I assume that this is still under review. Now I need to wait for the new year before I am assisted. Do you understand my frustration with the level of service I am constantly receiving from Standard Bank and my complaint was logged on the 13th December already.
Are you incapable of assisting or do you just prefer to do it on your own time.
Standard Bank's replyOfficial
29 Dec 2023, 15:46Good day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Dec 2023, 15:46
Official
Good day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
LH
Lauren H's updateReviewer Update
03 Jan 2024, 10:45Still no feedback received.....
LH
Lauren H's update03 Jan 2024, 10:45
Reviewer Update
Still no feedback received.....
Standard Bank's replyOfficial
03 Jan 2024, 10:47Good day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jan 2024, 10:47
Official
Good day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
LH
Lauren H's updateReviewer Update
04 Jan 2024, 10:46If it takes this long for a Hellp Peter complaint to be resolved. No wonder the staff can take their time to attending to clients.
Another day has passed and all I get is an automated response via Hello Peter
Another day has passed and all I get is an automated response via Hello Peter
LH
Lauren H's update04 Jan 2024, 10:46
Reviewer Update
If it takes this long for a Hellp Peter complaint to be resolved. No wonder the staff can take their time to attending to clients.
Another day has passed and all I get is an automated response via Hello Peter
Another day has passed and all I get is an automated response via Hello Peter
Standard Bank's replyOfficial
04 Jan 2024, 11:53Good day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jan 2024, 11:53
Official
Good day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
LH
Lauren H's updateReviewer Update
04 Jan 2024, 12:49Good day,
I missed your call. I was on my lunch break.
I missed your call. I was on my lunch break.
LH
Lauren H's update04 Jan 2024, 12:49
Reviewer Update
Good day,
I missed your call. I was on my lunch break.
I missed your call. I was on my lunch break.
Standard Bank's replyOfficial
04 Jan 2024, 12:51Dear Lauren
Please confirm what time can we give you call?
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Please confirm what time can we give you call?
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jan 2024, 12:51
Official
Dear Lauren
Please confirm what time can we give you call?
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Please confirm what time can we give you call?
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Jan 2024, 12:52Dear Lauren
Please confirm what time can we give you call?
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Please confirm what time can we give you call?
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jan 2024, 12:52
Official
Dear Lauren
Please confirm what time can we give you call?
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Please confirm what time can we give you call?
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***