No customer service. Bad service.

In August I bumped a dog. The insurance repaired my bumper. Claim no 446572. On 15 September I took my car to Volkswagen for a 105000kms service. They discover that more damage was done to the radiator and the steering rack initially. I've phoned them on 16 September and took the car to Image Panel-beaters, where the bumper was done, for assessment. Later the month Jade from AAA came from JHB to assess the car for the second time. I had to phone AAA all the time for update and even had to e-mail the Volkswagen report to them. It was also a big mission as their e-mail's address could not received the report and I had to e-mail it to one of the consultants personal e-mail address. They did not even acknowledged receipt, I had to phone them again. Friday, Image Panel-beaters phoned me to bring in the car on Monday as they received authorisation to fix the radiator. I've phoned AAA first thing on Monday morning before I took the car in to clear why it is only the radiator that would be repaired. They referred me to Standard Bank Insurance who knew nothing about the authorisation or the claim. I had to phone them since Monday. They promised to get back to me each time but omitted to do.