CW
Clement W
1 reviews | Active since May 2019
05 Jan 2024, 13:54
No customer service
I app**** for an online loan on Sunday and no one even got back to me with any information. I called standard bank myself yesterday and then I was told I needed documents that had to be sent away. Where are your staff members? Don't you people have competent staff? Where is your customer service?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
05 Jan 2024, 14:10Dear Clement,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jan 2024, 14:10
Official
Dear Clement,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
CW
Clement W's updateReviewer Update
05 Jan 2024, 14:39You people let me waste airtime and data doing the job your staff needed to do and now the loan is delayed all because your staff couldn't pick up the phone and call the client and you people don't have to stress about it escalate it because the clients don't matter
CW
Clement W's update05 Jan 2024, 14:39
Reviewer Update
You people let me waste airtime and data doing the job your staff needed to do and now the loan is delayed all because your staff couldn't pick up the phone and call the client and you people don't have to stress about it escalate it because the clients don't matter
CW
Clement W's updateReviewer Update
05 Jan 2024, 15:03It's not the ***** team it's the digital fulfillment centre that needs to complete my loan. FYI,DFC deals with the online loans
CW
Clement W's update05 Jan 2024, 15:03
Reviewer Update
It's not the ***** team it's the digital fulfillment centre that needs to complete my loan. FYI,DFC deals with the online loans
CW
Clement W's updateReviewer Update
05 Jan 2024, 15:43Urgent feedback means tomorrow not 4 days from today. I app**** for the loan on Sunday and it's Friday today. Your staff hasn't had the decency to contact me because I am not an important enough client at standard bank and now I must just sit back and be patient yet I've been patiently waiting for the call this week until I had to call you people myself
CW
Clement W's update05 Jan 2024, 15:43
Reviewer Update
Urgent feedback means tomorrow not 4 days from today. I app**** for the loan on Sunday and it's Friday today. Your staff hasn't had the decency to contact me because I am not an important enough client at standard bank and now I must just sit back and be patient yet I've been patiently waiting for the call this week until I had to call you people myself
Standard Bank's replyOfficial
05 Jan 2024, 16:56Dear Clement,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jan 2024, 16:56
Official
Dear Clement,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***