No customer service at Standard Bank

I have gone under debt review and was not told I have to open a new bank account. When I saw that I could not access my account, I went into Standard because I had got a call saying I must fica my account and thought that was the problem. The consultant told me no its not fica its other reasons why. At which point I said tge only other thing I have done is gone under debt review. He said yes you need to open another account. This was duly done and tge funds will take 5 days to be transfered. It's a week later and I am still waiting. I have sent them various emails as I am a disabled pensioner with no bread or milk. I cant even put airtime on my phone as the old account has been blocked. No one cones back to me. My pension goes in tomorrow(as tge new account no. Was too late for payroll) and again I will have to email them to transfer that money over. And again wait how long to get access to my funds so I can get a few groceries. Standard bank its very disappointing when I have been a loyal client for over 20 years.