No Customer Service at Standard Bank

<p>I app**** for a Cheque account and I received an sms to go collect the card from the branch 7 days ago, I couldn't collect that weekend because of unforeseen circumstances and I work late during the week. I was informed that I have 15 days to collect my card before the close the account. However today (20/02/2017) 7 days after I receive the sms, I got 2 calls, 1 call telling me that I need to fetch it before next week, which I agreed to do by this weekend, and then another telling me that if I didn't go this week my card would be shredded by the weekend, not by next week. I am a new client moving from another bank, I feel very annoyed at the incompetence Standard Bank has shown me, they take forever to pick up calls and threaten you if you don't come get your card even though you are still well within the 15 days, it's very disappointing because firstly, there should be a courier service for such things. If this is how I am going to start with Standard Bank. I might as well stay at FNB. Yesteday (22/02/2017) I still received a call letting me know that the card ad been shredded and the account had been closed, when I asked baout the 15 days , I was informed that it's 15 days from the date they process the application not from when I received the sms to pick up th card, which was not what I was initially informed. It's like they don't want new customers, I am leaving my bank and thouhght they'd be ideal but they are not worth the trouble.</p>